Customer Support Agent - Danish Language

Opis pozicije

We are hiring on behalf of our client, a leading provider of customer and technical support services, and currently looking for responsible and motivated candidates for the position of Customer Service Agent (Danish language) in Belgrade.

                                   Customer Service Agent (Danish language)

Job description

• Handling inbound and outbound calls, email, chat from existing customers, dealing with any enquiries they may have, striving for a first contact resolution

• Responding to all enquiries in a professional, courteous and friendly manner

• Build rapport with the customer to provide a best-in-class customer service experience

• Liaising with back-office departments and the client to achieve a positive outcome and experience for every customer.

• And other duties in line with business requirements

Position requirements

• Excellent customer care skills

• Be clear and friendly on the telephone, actively listening and speaking confidently

• Good teamwork skills and the ability to work within a fast - paced environment unsupervised

• Flexible and adaptable

• Be comfortable with computers Et tech

• Proven experience/evidence in understanding and interpreting written documents in Danish (minimum knowledge - B2 level)

We thank all interested candidates, but only shortlisted candidates will be contacted.